We do not. We deliver within the 48 contiguous United States, excluding California.
Nationwide Shipping
Don't live in Florida? No worries – South Florida’s #1 furniture company
can deliver to you.
Have questions?
Our Online Sales Specialists are here to help. Chat or call us at (954) 718-3350 — available 8AM–10PM EST.
Basic
Basic Service
Delivery brings your furniture straight to your door. Delivered in its original packaging to the nearest dry room on the ground floor, such as your garage or living room. For apartments, high-rises, or multi-family buildings, delivery will be made to the loading dock, lobby, or elevator area.
This service does not include unpacking, assembly, room-of-choice placement, or removal of packaging materials.
Shipping Rates
Zone 1: Free on orders $2,000+
Orders under $2,000 ship for a flat $300
Zones 2 & 3: Free on orders $5,000+
Under $5,000 — 15% of purchase ($300 min)
Zone 4: Free on orders $5,000+
Under $5,000 — 20% of purchase ($400 min)
Delivery Timeline & Additional Notes
- Delivered within 1-2 weeks after your order is released to the carrier, excluding weekends and holidays.
- Specific delivery dates cannot be requested.
Premium
Premium Service
Our white-glove delivery option, available nationwide. Two delivery professionals will place your furniture in the room of your choice, assemble your pieces, and remove all packaging and debris.
For safety reasons, bunk beds and cribs are excluded, and our team cannot connect electrical components.
Shipping Rate
All Zones: 25% of purchase total ($500 min, $5,000 max)
Service Details
- Placement in room of choice
- Assembly included (up to 40 minutes of basic hand tool assembly)
- Additional assembly time billed in 15-minute increments at $15 each
- Two-floor coverage included; additional floors are $30 per flight
- Full removal of all packaging and debris
Delivery Timeline & Additional Notes
- Delivered within 1–2 weeks after your order is released to the carrier, excluding weekends and holidays.
- Specific delivery dates cannot be requested.
Export
Export Shipping
CITY HOME ships furniture anywhere in the world through established relationships with leading local carriers, ensuring efficient and cost-effective international delivery.
Important Notes
- Delivery and shipping charges are not included in your purchase
- Customer is responsible for all customs and brokerage charges
Frequently Asked Questions
General Questions
Export Shipping
How are shipping charges calculated?
Shipping charges are calculated automatically in your cart, based on your state, total order value, and selected service level, before discounts. Additional surcharges may apply based on delivery location.
Deliveries are made via 18-wheeler truck. If special arrangements are needed (e.g., a smaller truck due to site access constraints), a $250 fee may apply.
Threshold Delivery is also available within our local trading area:
- $39.95 (free for orders $1,495+)
- Not valid on clearance merchandise or previous purchases
- Furniture assembly not included
- Packaged, ready-for-assembly items delivered to your entryway or building's first floor/lobby
What's included:
- Placement just past the threshold — no room placement or stairs beyond first floor
- Scheduling 3–9 days after purchase
- Delivery window 9AM–6PM, with 3-hour window confirmed morning-of
- Someone must be home to receive and sign for delivery
Contact our team with any questions on shipping options.
Are there any exclusions?
Clearance mattresses and foundations are eligible for shipment — all other clearance items are not. Unfortunately, bunk beds and cribs are not eligible for Premium service. For safety reasons, our delivery technicians are unable to connect electrical components to wall outlets.
What if my item is on backorder?
At CITY, we ensure transparency by informing you promptly about any items that are temporarily out of stock. Our sales team keeps a close watch on these items for you. Your order will be processed once everything is available. If you prefer not to wait, we can create a new invoice with updated delivery options for any items on backorder.
Can I make a return?
Once your order has been picked up by the shipping carrier from our CITY HOME warehouse, we are unable to offer refunds or exchanges. Apart from what is specifically outlined in this Agreement, CITY HOME does not provide any express or implied guarantees or warranties, including additional refund or exchange policies. This Agreement replaces any other refund or exchange policies that you may have received separately.
Do you deliver to Canada?
Do you provide a Certificate of Insurance if needed?
Yes, that is available upon request, please inform your sales associate you will need a COI and please provide them with a Sample COI.
Do you have any locations outside of Florida?
We currently only have locations in Florida but can ship to the 48 contiguous States, excluding California.
Can I select a specific date I want my delivery?
The 3rd party shipper will call you and schedule the delivery day with you. Requests for specific delivery dates are not permitted.
Can my order be expedited?
Nationwide – Expedited shipping may be eligible at an additional cost based on the number of pieces and distance traveled.
Export/International – Expedited shipping may be available through the freight carrier you acquire once CITY HOME releases the product to them.
How long do I have to wait for my delivery?
Nationwide – Once the product is released from CITY HOME to the carrier, shipments take 1–2 weeks once released to the carrier (excluding weekends and holidays).
Export/International – The freight carrier you acquire will provide you with an estimated time of arrival.
Will you help me set up my furniture?
Nationwide – Nationwide Premium Delivery Service includes assembly and set up along with removal of any packaging materials. The carrier does not mount wall mirrors, pictures, or televisions. They do not hang chandeliers, assemble bunk beds or cribs, or connect electrical components into outlets. Nationwide Basic Delivery Service does not include assembly, set up, or removal of packaging.
Export/International – The freight carrier you acquire may provide additional services like delivery to your home and furniture assembly.
Will my furniture need assembly?
Nationwide - Most furniture requires some assembly. By choosing Premium Delivery Services, we will do all the assembly for you! We will assemble, set up, and remove all packaging and take it with us. The carrier does not mount wall mirrors, pictures, or televisions. They do not hang chandeliers, assemble bunk beds or cribs, or connect electrical components into outlets.
Export/International - Most furniture requires some assembly. All furniture should come with assembly information in the box, however if you need assembly instructions, please send an email to Shippingclaims@cityhome.com with your invoice number and the item you need instructions for. Please allow up to 2 business days for a reply.
Will you move my existing furniture?
We are unable to move existing furniture due to insurance restrictions (not because we do not want to help).
Will you take my old furniture?
We are unable to remove or take any old furniture.
Do I have to be home for delivery?
You do not have to be at home for the delivery, however we do ask that someone over the age of 18 be at the home to sign-off on the furniture on your behalf.
Are there certain items that will not be hooked up/set up on delivery?
Our Premium delivery service includes assembly for most items CITY HOME sells. The exceptions are:
· Hanging accessories on the wall (mirrors, wall art, sconces, clocks)
· Assembling and hanging chandeliers
· TV installation for wall units (We assemble the wall unit, but we do not assemble customers’ existing TV/sound system.)
· Assembling bunk beds or cribs
· Connecting electrical components into outlets (We assemble the furniture, but the customer will need to plug the components into electrical outlets.)
How do I schedule my delivery and pick a specific date?
After the product is released from CITY HOME, shipments 1–2 weeks once released to the carrier (excluding weekends and holidays). Once the carrier is in your area, they will call you to schedule the delivery day with you. Requests for specific delivery dates are not permitted
How can I change my delivery date or time?
Nationwide - After the product is released from CITY HOME and the carrier is in your area, they will call you to schedule the delivery day with you. You can call them directly to reschedule. Be advised that fees may apply up to $15/item per day.
I ordered multiple items; will they be delivered together?
Yes, once all your items are in stock, the order will be released from CITY HOME and delivered together.
I need assembly info. What do I do?
All furniture should come with assembly information in the box, however if you need assembly instructions, please send an email to shippingclaims@cityhome.com with your invoice number and the item you need instructions for. Please allow up to 2 business days for a reply.
Can I track my delivery online?
Nationwide – Tracking and contact info is provided within 2–3 business days of release to the carrier.
Export/International – Your freight carrier will provide you with Tracking Information after they receive the product from CITY HOME.
What if my merchandise arrives damaged?
Nationwide – All damage must be noted on the carrier’s delivery receipt at the time of the delivery. You have 24 hours to report any damage or defects to our Customer Care Shipping department once the product is delivered. We are not responsible for damage that occurs because of customers moving or assembling products. We will require clear photographs to arrange appropriate services.
If you don't plan on using your item immediately, we recommend that you inspect all your items fully to ensure there is no damage since all damage must be reported to us within 24 hours of delivery.
To submit a claim, email Shippingclaims@cityhome.com with your invoice number, details of damage or issue, and attach your photos.
Export/International - You have 24 hours to report any damage to our Customer Care Shipping department once the product is released to your freight carrier. We are not responsible for damage that occurs after product is released to your shipper.
To submit a claim, email Shippingclaims@cityhome.com with your invoice number, details of damage or issue, and attach clear photos.
Will my purchase be covered under the manufacturer's warranty?
Nationwide – Your furniture may be covered by a manufacturer’s limited warranty, which will usually provide for repair or replacement of defective furniture at the manufacturer’s discretion. Please contact our Customer Care Shipping Department for more details at 954-718-3233
Export/International – No the manufacturer’s warranty contract is invalidated outside of the U.S.A
Refused Shipments
Refusal of your shipment is prohibited and may result in additional charges that may exceed the cost of delivery
Address Change Fee
Changing a delivery address after the order is released incurs a reconsignment fee that varies by distance